How we collect, use and take care of personal data
Expeditions Online Sweden AB (556885-0282) and Expeditions Online Australia Pty Ltd ACN 611 098 929 carries out all processing of personal data in accordance with the EU's new privacy legislation, the GDPR.
When you make a booking enquiry via our website, telephone or in person, we collect basic personal data from you in order to be able to respond to your enquiry. The data which we collect is your name, address, and contact information (telephone number, email).
Bookings and travel:
When you book travel with us, we do collect additional personal data in order to be able to implement your order. The data which we collect may include your full name, address, contact information (telephone number, email), gender, date of birth, passport information, insurance information, emergency contact information, dietary, allergy and other medical information which may be relevant to your journey.
In our reservations system, we also create and collect data regarding the booking, i.e. booking number, destination, transport, dates of travel and financial transactions.
When you have booked a journey with us, we use your personal data to send a booking confirmation and important information about your journey. We also use the data for accounting purposes.
Newsletter mailing list:
If you choose to subscribe to our newsletter, you supply your name and email address in order for us to be able to send you newsletters about our products. This data is managed separately to our reservations system and is completely user-controlled, so that you have the ability to subscribe or unsubscribe at any time.
Visiting our website:
When you use our website, we collect data regarding your use of the service. Some of this data may be personal data, for example your IP number. We may also collect data regarding how you navigate in the service, which searches you conduct, and which products you are interested in.
Legal basis and consent:
We primarily process your data in order to be able to perform an agreement, i.e. to deliver the travel services you have ordered from us. We also process data on the basis of consent as well as to perform other legal obligations. When booking, it may be the case that one person provides data regarding several persons travelling together. We act under the assumption that the person providing the data to us has the consent of all travellers to provide the data.
Transfer of data in connection with booking and travel:
When you book a journey with us, your data is used to book your travel arrangements and to issue necessary documents. The data is provided to our suppliers (shipping companies, airlines, hotels and other tour operators) in order to enable delivery of service. Expeditions Online is not responsible for data held by our external suppliers both inside and outside the EU and which is held under their own terms and conditions.
Sharing of data:
We never share personal data to any others, aside from suppliers of your travel arrangements as described above. We may however use third party service providers to help us administer some activities, such as sending out newsletters or client feedback surveys. We only share your information with these third parties for those limited purposes provided that you have given your consent.
How long is the data saved?
We save data we collect in our reservations and accounting systems and in a separate mailing list. All non-essential personal data relating to each trip, such as passport and medical information, is securely deleted at latest one year after the travel date has passed. Basic name and contact information and booking identification number is saved for up to seven years for accounting purposes and as proof of travel by past and repeating passengers.
If you subscribe to our newsletter, your data is saved only for as long as you choose to continue to receive communication from us.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of personal data stored in our website, reservations or accounting systems or mailing list.
You are, at all times, entitled to obtain information regarding which data we have registered about you. Contact us to receive an extract of the register.
Personal data processing which is necessary to enable us to perform an agreement with you or to enable us to perform a legal obligation takes place without consent. All other processing takes place on the basis of consent, and you may revoke your consent at any time whatsoever by contacting us. If you revoke your consent, we will erase your personal data and terminate the processing which is covered by the consent. You are also entitled to request that your data be supplemented or corrected.
Expeditions Online Sweden AB Rakstavägen 2, 135 67 Tyresö, Sweden.
+46 76 212 8858